Let's Connect Our Online Form Submission - helpful & necessary information so we may better service you! https://wammothservices.com/service_request Email is quite acceptable to reach out to us - any time with a simple click and you've sent mail support@wammothservices.com Pick up the phone and call. During our season, please understand that delays in answering the phone may occur. (571) 309-2969Best practice - submit your online request form prior to calling. Contact Wammoth "*" indicates required fields Step 1 of 3 33% This field is hidden when viewing the formForm Date MM slash DD slash YYYY Customer Status*Are you a returning potential customer? New Existing Request Category* Technical/Website issue Appointment Billing/Estimate Project Review Name* First Last Phone Number*Email* Enter Email Confirm Email Service Address* Street Address Address Line 2 City State AlabamaAlaskaAmerican SamoaArizonaArkansasCaliforniaColoradoConnecticutDelawareDistrict of ColumbiaFloridaGeorgiaGuamHawaiiIdahoIllinoisIndianaIowaKansasKentuckyLouisianaMaineMarylandMassachusettsMichiganMinnesotaMississippiMissouriMontanaNebraskaNevadaNew HampshireNew JerseyNew MexicoNew YorkNorth CarolinaNorth DakotaNorthern Mariana IslandsOhioOklahomaOregonPennsylvaniaPuerto RicoRhode IslandSouth CarolinaSouth DakotaTennesseeTexasUtahU.S. Virgin IslandsVermontVirginiaWashingtonWest VirginiaWisconsinWyomingArmed Forces AmericasArmed Forces EuropeArmed Forces Pacific ZIP Code Are you the legal homeowner for this location?* Legal Homeowner Property Manager Tenant Other DetailsService Options* New Appointment Request Recent Service within 3 months Update a Scheduled Appointment Urgent Request Scheduled Appointment Date*Please provide the date you are scheduled for your Wammoth Services Appointment. MM slash DD slash YYYY Invoice or Estimate*Please provide your Wammoth Services Invoice Number or Estimate Number, if available. Enter "9999"Subject*Please enter a short subject line for your request.Question / Issue*How can we help? Please describe the issue.AttachmentsInclude any screenshots, logs, or documents that may help our support team resolve your request faster. Drop files here or Select files Accepted file types: jpg, png, heic, heif, hevc, jpeg, pdf, gif, Max. file size: 5 MB, Max. files: 3. Would you like to receive special offers from Wammoth Services in the future?*By selecting "YES", you agree to receive information via email or text from Wammoth Services regarding special offers, promotions, updates, and general information. You may unsubscribe at any time. This does not affect regular business communication between you and Wammoth Services. Yes. I wish to receive future offers. No. Do not add me to receive future offers. Gas Fireplace Type*For more information regarding gas fireplace types - click the link: https://wammothservices.com/faqs/ Vented Gas Logs Ventless Fireplace Direct Vent Outdoor System View the different types of gas fireplaces: https://wammothservices.com/faqs/ Fireplace Age*What is the approximate age of this gas fireplace? Less than 1 year 1-2 years 3-5 years 5-10 years 10-15 years 15+ years Gas Appliance Current Operation*Select the best statement that describes the current operation of the fireplace. Inoperable/Does not work Frequent difficulties/issues when operating Operates mostly but issues are getting worse Operates with no issues or difficulties Professional Service History*Select the best statement regarding professional service history Professional service every year by a qualified fireplace company Several years between services Service when it does not work or needs repair HVAC company or handyman inspects it as needed Never been professionally serviced #1 Issues & ConcernsWhat is the main issue that you are experiencing with your gas fireplace? Choose up to 3.Select between 1 and 3 choices. Unable to light pilot light Burner flames do not ignite or are small Fireplace takes a long time to start Pilot light does not stay lit There is a smell Fireplace is very dirty Excessive sooting outside of the fireplace Fireplace shuts off unexpectantly Fireplace turns on by itself Remote control does not work Unusual noises or very noisy No issues How long has the issue been present?* A few days Several weeks 1-2 months 6 months 1 year Over a year Is this a 2nd opinion? Yes. Another service company provided diagnosis. Yes. Another service company recommends system replacement No. Wammoth is our first call! This field is hidden when viewing the formBy checking the boxes below, I acknowledge, understand, and agree to the following:Wammoth Services’ priority is to ensure my gas appliance operates safely and functions as intended. While every effort is made to provide expert service and successful results, outcomes cannot be guaranteed. These are listed in our terms and conditions. Accuracy of Information The information I have provided is true, complete, and accurate to the best of my knowledge. No Guarantee or Warranty I understand that Wammoth Services does not provide a guarantee or warranty on services or repairs unless otherwise stated in writing. Additional Work May Be Required If my appliance does not function properly after service or repair, I understand that additional diagnostics, services, repairs, or full replacement may be recommended and will incur additional charges upon approval. Pre-Existing Conditions & Limitations I understand that performance may be affected by factors outside Wammoth Services’ control, including but not limited to: lack of maintenance, improper installation, prior service work, aging components, manufacturer defects, environmental conditions, or continued use of a compromised or condemned unit. Limitation of Liability I acknowledge that Wammoth Services is not responsible for pre-existing defects, hidden damage, or failure of components due to normal wear and tear. To the extent permitted by Virginia law, Wammoth Services shall not be liable for incidental or consequential damages. ConsentI confirm the information I provided is accurate and truthful to the best of my knowledge. I am responsible for the full payment of the service invoice by the invoice due date and agree to any costs for services rendered and any additional costs or fees the cost of services and the financial responsible party for the agree am personally liable for any costs related to services provided by Wammoth Services and agree to pay I agree and accept Wammoth Services policies, terms and conditions of service, pricing, fees. I accept that Wammoth Services does not provide a warranty or guartantee the service. I agree to the processing of my information for the purpose of handling this support request. 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