We have such love and respect for our dear customers. We have moved heaven and earth for some of our cutomers and vice versus. Time is a commodity that you can never get back. There is significant work and time invested to scheduling your appointment and giving that 5-star experience you don't expect from a service provider. For Wammoth to have choreographed such a perfect masterpiece of logistic perfection to be demoslished by a family emergency, an innocent reschedule or the more malicious multi-fireplace no-show. We appreciate that you understand our updated policy requiring a deposit to confirm your appointment.